If you have any needs, you can directly communicate with the hotel and reply quickly. The iPad in the room is not like some hotels. The design of rooms and public facilities in the hotel is very humane and reasonable. Luckily our dinner guests found another restaurant.' 'Very considerate service, every service staff passing by will greet you with a smile and greet you warmly, regardless of whether they serve you or not. I am still not sure why they didn’t just find another restaurant. She never told me that and honestly who wants a shared table for a formal dining experience.

I spoke to the manager of the restaurant and said he explained that he told the concierge that this was a shared table. It seated 20 and there was another party we didn’t know on the other end. They took us to our table and it turned out to be a shared table. The bar area was awful and I am glad we didn’t agree to eat there. Once we got to the restaurant the ambiance was a bit wanting. They called back and aid they had a private room in the same restaurant. I indicated this wasn’t going to work as our friends have young kids and frankly that wasn’t the kind of ambiance we wanted. They said they could seat us in the bar area. I called back later that day and asked for them to expand the reservation as some of our local friends were going to join.

I didn’t have a preference for which one but assume there are many such places in the center of Madrid. I had called the day before we arrived and asked them to make us a reservation at a high end tapas place. Great service at the front desk and the spa/pool.

Victoria iii map